Germany’s parcel delivery system has specific characteristics that frustrate expats from countries with different delivery norms. Here is how it works and how to navigate it.
How German Parcel Delivery Works
Germany’s primary delivery services: DHL (Germany Post — the largest, handles most international mail and packages), DPD, Hermes, UPS, and FedEx. DHL is the default for most domestic deliveries. German delivery culture: first delivery attempt is usually without pre-notice (the driver arrives when they arrive); if you are not home, the driver leaves a Benachrichtigungszettel (notice slip) with information about where the package was taken. Three destination options: a neighbour (Nachbar) who accepted the package (the slip names the neighbour and apartment number), a Packstation (DHL automated locker, 6,000+ across Germany), or the nearest post office for collection.
Packstation: The Better System
DHL’s Packstation network is one of the most useful infrastructure additions for Germany residents — automated lockers where packages can be delivered and collected 24 hours a day. Setup: create a DHL account at dhl.de and register your Packstation number (you receive one when registering). Once registered, you can set your DHL deliveries to be sent directly to your nearest Packstation. Collection: use the DHL app or the code on the notification SMS to open the locker. Holding period: 9 days before the package is returned. This eliminates the “not home when delivery arrives” problem entirely for most DHL deliveries. The limitation: Packstations have size limits (packages exceeding 60cm in any dimension must go to a post office or branch).
International Shipping Into Germany
Parcels from outside the EU are subject to German customs (Zoll). The customs rules post-2021: no duty exemption threshold for commercial goods (previously €22 was duty-free). Standard import duties apply based on product category. For parcels sent as gifts between individuals: up to €45 value is duty-free. Common experience: parcels from China (Taobao, Shein, AliExpress) are frequently held at customs, sometimes for 2–6 weeks, and may require you to submit proof of value and product classification. DHL sends a Zollhinweis (customs notice) with instructions for completing the customs process online. The import VAT (Einfuhrumsatzsteuer) is 19% on the customs value (purchase price + shipping + insurance + any duties).
What’s Different from Other Countries
The biggest difference from Asian or American delivery culture: German packages are not left outside your door by default (theft risk and no safe place). The neighbour acceptance system works reliably — Germans generally accept packages for neighbours and leave them in a secure place. What to do if you receive no notice and the package doesn’t arrive: track with the tracking number on dhl.de. Contact DHL customer service at 0228 4333 112 (available in German; the English line is more limited). For lost packages: file a Nachforschungsauftrag (investigation request) within 6 weeks — DHL is obligated to investigate and compensate if the package is confirmed lost.
